This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11867000

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Lavanya \|224 369 0873

Title: EDI Analyst I

Location:Deerfield, IL

Duration:7 months

100% Onsite

\ Description\ This Senior Analyst leads initiatives and develops plans to provide operational support for clients e-Solutions by driving awareness, implementation, and technical support for trading partners, customers, and suppliers to expedite clients business transactions and increase operational efficiencies.\ \

What you will be doing:\ Partner with the e-Solutions Manager to identify key process improvements and technical skill developmentopportunities\ Assist in the development of team success metrics and implement quality standards\ Initial escalation points for customer (internal & external) issues and team member assistance\ Assist with additional support and implementation work to ensure timely resolution of requests\ Lead development and documentation of standard troubleshooting processes and procedures, creation and dissemination of materials for customer and stakeholder awareness and training\ Ensure all problems and incidents are tracked appropriately and addressed in a timely fashion in accordance with department service targets\ Drive collaboration with Business Systems Analysts and IT to track and resolve issues in a timely manner\ Ensure data standards are HIPAA compliant and adhere to client privacy and security policies\ Identify additional solutions or practices to improve the operations and activities of client e-Solutions and the customer journey.\ Participate in projects relating to clients e-Solutions and liaise with key stakeholders\ Collaborate with IT business partners and suppliers on key business initiatives

This individual will do the setup on JD Edwards (JDE), testing with the vendors, testing, coordination with the team

What you will bring:\ Bachelors degree or equivalent\ At least 1-year prior work experience in a support role with 1or more years of previous customer service experience\ Demonstrated ability to identify and implement process improvements\ Excellent telephone skills with ability to organize and virtual and in-person meetings and trainings\ Previous experience with EDI and/or e-commerce solutions; including knowledge of ANSI X12, XML, HTML, and other languages\ Proficiency with MS office suite (Outlook, Teams, Word, Excel PowerPoint), Tableau, process flow software, and CRM software.\ Root cause analysis\ Proven track record of delivering results in a fast-paced, rapidly evolving environment, including the ability to facilitate changes in customer behavior.\ Demonstrated ability to identify and implement process improvements.

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