Job Information
BrightSpring Health Services SR COLLECTIONS ANALYST in LONGMONT, Colorado
Our Company
PharMerica
Overview
TheSr Collections Analystis responsible for the research, collection and/or resolution of an assigned account portfolio in accordance with PharMerica’s Collections Policy and Procedures and the Consumer Credit Protection Act of 1977.
Join our PharMerica team! PharMerica is a closed-door pharmacy where you can focus on fulfilling the pharmaceutical needs of our long-term care and senior living clients. We offer a non-retail pharmacy environment. Our organization is in high growth mode , which means advancement opportunities for individuals who are looking for career progression!
Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!
This is a remote position. Applicants can live anywhere within the continental USA.
We offer:
Competitive pay
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail/Closed-door environment
If your passion is service excellence and top-quality care come join our team and apply today!
*Position will be posted for a minimum of 7 business days
Responsibilities
Responsible for collection efforts of facility level accounts for services rendered by PharMerica and the reconciliation of any balance variances
Uses professional experience and expertise to oversee and assign work, coaching and training of Facility Collection Associate I Team members, as well as answers team member questions, resolves problem account issues, reconciles accounts, and monitors progress
Creates reports utilizing excel to assist in the reconcilement of accounts and/or provide account aging to our legal team
Works with facilities, receiving in/out bound telephone calls, providing customer service through explaining why they are being billed and following-up on past due accounts using approved collection techniques
Monitors and responds to emails sent to the facility collection team which, includes cash posting clarification requests from the cash group
Provide monthly quality assessments on staff to ensure accuracy. Report any identified training needs to Supervisor and Manager for review and follow-up
Takes initiative to find opportunities and make suggestions for process improvement and ways to better train Collection Associate I team members on collection techniques
Utilizes Webex and MS Teams to train/coach and support Collection I associates
Works with internal and external customers to resolve assigned portfolio of accounts by collecting the balance due or by taking other action (write-offs, billing to another source, in-house collections or referral to attorney or collections agency, etc.) necessary to resolve account and relieve AR in a timely manner. Productivity records will also be maintained
Works with pharmacy billing associates in obtaining accurate billing and resident information and in re-billing and resolving unpaid claims through adjudication
Works with Facility Collection Manager/Supervisor in researching pharmacy accounts requiring special attention, as indicated on Collection reports, and taking all necessary action to collect money
Works with assigned pharmacy locations, nursing home accounts and individual customers in receiving inbound correspondence
Works with Facility Collections Manager/Supervisor and other members of the management team on special projects as needed
Requires an in-depth knowledge of all aspects of customer accounts, account billing and collection actions
Relies on experience and judgment to accomplish tasks concerning everyday responsibilities and in developing and maintaining positive and productive relationships with management, co-workers, and customer contacts
Performs other tasks as assigned
Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
High School graduate, GED, or equivalent experience; Two years degree or equivalent experience desired
Three year billing and/or collections experience
Excellent oral and written communication skills
Team leadership skills
Capable and willing to train and/or mentor others
Third Party billing or collections/billing experience in the healthcare industry; AS400 computer experience preferred
Data entry, Strong proficiency with MS Excel, Word, Webex, MS Teams, and basic computer knowledge
Medical billing and coding skills are a plus
Strong written and verbal communication skills
Problem solving, analytical skills, detail orientation, can work individually and within a team
About our Line of Business
PharMerica is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies. PharMerica offers unmatched employee development, exceptional company culture, seemingly endless opportunities for advancement and the highest hiring goals in decades. For more information about PharMerica, please visit www.pharmerica.com. Follow us on Facebook (https://www.facebook.com/PharMericaCorp/) , Twitter (https://twitter.com/PharMericaCorp/) , andLinkedIn (https://www.linkedin.com/company/pharmerica/) .
Salary Range
USD $19.00 - $21.00 / Hour
ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com .
Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information.
Job LocationsUS-CO-LONGMONT
ID 2024-144531
Line of Business PharMerica
Position Type Full-Time
Pay Min USD $19.00/Hr.
Pay Max USD $21.00/Hr.