Job Information
Raymond James Financial, Inc. Process Analyst in Memphis, Tennessee
Description
Hybrid Work Environment: 40% in-office and up to 60% work-from-home, if desired. Must live within commutable distance from our home office.
Job Summary :
As a member of the Business Process Improvement (BPI) team, the Process Analyst plays a key role in projects to develop automated solutions for targeted processes. Working under limited supervision and with a high level of autonomy, this individual will contribute to all phases of process re-engineering projects, bringing an innovate spirit and analytical mind to complex systems and business problems. Extensive contact with internal customers is required to identify, research, and resolve problems.
Essential Duties and Responsibilities
Work hands-on with internal customers and stakeholders to understand business processes
Gather process information through interviews, observations, surveys, and workshops
Facilitate brainstorming sessions to identify opportunities for improvement
Model business processes in Business Process Modeling Notation (BPMN)
Capture and analyze process data to identify problems and establish baseline metrics
Propose recommendations for process improvement by leveraging principles from Lean and Six Sigma
Document business and technical requirements for desired process solutions
Facilitate and participate in user testing to ensure process solutions are accurate and stable
Lead in preparing and delivering user training for process solutions
Provide ongoing support for implemented solutions, including maintenance and enhancements
Qualifications
Knowledge, Skills, and Abilities :
Knowledge of :
Fundamental concepts, practices and procedures of process improvement analysis
Fundamental concepts, practices and procedures of business process management (BPM)
Fundamental concepts, practices and procedures of robotics process automation (RPA)
Basic functionality and purpose of Business Process Management Suites (BPMS) and how they are applied
Basic principles of banking and finance and securities industry operations
Core business competencies such as finance, management, accounting, operations, and marketing
Skill in :
Business Analysis tools: Microsoft Office suite (Word, Excel, Visio, PowerPoint, and Outlook), Change Management, Project Management tools (MS Project), basic database query language usage (SQL)
Modeling processes using BPMN
Eliciting business requirements
Translating process objectives to an implementable process model
Developing instructional and procedural documentation/presentations
Preparing various reports, summaries, surveys and written recommendations
Ability to :
Analyze a business function and derive a set of requirements to satisfy a general request
Take personal ownership of issues, following through to issue resolution.
Actively communicate technical and business aspects of work efforts to team members
Mentor other analysts when necessary
Effectively organize and prioritize all tasks and responsibilities
Participate in team projects and activities
Demonstrate flexibility in accepting and adapting to change
Educational/Previous Experience Requirements :
- Bachelor’s degree and six (6) years of relevant work experience.
or
- Any equivalent combination of experience, education, and/or training approved by Human Resources.
Licenses/Certifications :
- None Required.
Job: Operations
Primary Location: US-FL-St. Petersburg-Saint Petersburg
Other Locations: US-TN-Memphis-Memphis, US-MI-Southfield-Southfield
Organization Operations & Administration
Schedule Full-time
Job Shift Day Job
Travel No
Req ID: 2401405
Raymond James Financial, Inc.
- Raymond James Financial, Inc. Jobs