Top Skills' Details

** Ideally want someone in RTP, NC or Richardson, TX but will look for someone outside of that.

• Minimum 3-5 years of experience deploying, migrating, upgrading, configuring, troubleshooting/debugging, and administering Cisco Secure Firewall, Cisco Mobility Client (formerly AnyConnect) or any other industry leading Firewalls & VPNs.

• Minimum 2 years of experience of directly supporting end customers

• Bachelor's degree (or equivalent experience) is required

• Cyber Security, DevOps or CCNP certification desired

• Has working experience on ASA Firewall, IOS Firewall, Cisco Firepower Threat Defense (FTD), Intrusion Prevention System (IPS), VPN and Secure Access (PKI, IKE, RSA, etc.)

• Standard protocols such as SMTP, DNS, FTP, SSH, TCP/IP

Description:

Services Manager/Designated Service Manager (Security)

Firepower is an industry-leading solution that integrates threat-focused features, unified management, and advanced protection against threats.

Role & Responsibilities

In this role, you will be responsible for providing technical assistance to customers & partners and help them overcome technical barriers that they might experience as they deploy and use our products.

The Designated Service Manager (DSM) has the skills of a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures and resolves a wide range of issues in imaginative as well as practical ways. These issues often include product bugs, DNS issues, network configurations problems, and assistance with complex product configurations, performance tuning and optimization, troubleshooting delivery/connectivity issues and training the customer on unfamiliar features.

Core Deliverables

• Configuration Review and Optimization

• Deployment/Implementation Planning, Readiness and Assistance

• Migration and Upgrade Assistance

• Feature and Use Case Adoption

• Integration and Change Management Assistance

• Health Check and Progress Reviews

• Best Practice Consultation

• Incident Management and Escalation Support

Minimum Technical Qualification

The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in Security technology.

Firewall & AnyConnect

• Minimum 3-5 years of experience deploying, migrating, upgrading, configuring, troubleshooting/debugging, and administering Cisco Secure Firewall, Cisco Mobility Client (formerly AnyConnect) or any other industry leading Firewalls & VPNs.

• Minimum 2 years of experience of directly supporting end customers

• Bachelor's degree (or equivalent experience) is required

• Cyber Security, DevOps or CCNP certification desired

• Has working experience on ASA Firewall, IOS Firewall, Cisco Firepower Threat Defense (FTD), Intrusion Prevention System (IPS), VPN and Secure Access (PKI, IKE, RSA, etc.)

• Standard protocols such as SMTP, DNS, FTP, SSH, TCP/IP

• Familiarity with industry leading virtual server and cloud solutions (Ex: VMWare, AWS etc.)

Soft Skills:

• Ability to collaborate with multiple levels within the customer organization.

• Ability to build strong relationships with customers.

• Strong analytical and troubleshooting skills.

• Ability to handle critical customer issues/problems.

• Able to determine problems and deliver known solutions with a high level of customer satisfaction.

• Ability to determine root cause and resolution for previously unknown problems.

• Works on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.

• Exercises judgment within defined procedures to determine appropriate action.

• Good verbal communication skills.

• Interacts across cross-functional teams at peer level.

• Ability to work effectively with and provide guidance to other members of the work group.

• Promotes and solicits ideas within project team(s).

• Receives minimal supervision.

• Receives no instruction on routine work and general instruction on new assignments.

• Ability to analyse, use and configure small to medium networks.

• Proven crisis management skills.

• Works on problems of diverse scope where analysis requires evaluation of identifiable factors.

• Applies known solutions to solve problems.

• Typically interfaces with account teams, customer success managers, TAC/AS and BE.

Skills:

Security, Firewall, ise, firepower

Top Skills Details:

Security,Firewall,ise,firepower

Additional Skills & Qualifications:

CCNP Security level experience needed.

Cisco’s Firepower NGFW experience is a must.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.