Teksystems has a client that needs to add DSM to their team. The role is 100% remote and slated as a contract to here.

Services Manager/Designated Service Manager (Security)

Cisco’s Firepower NGFW is an industry-leading solution that integrates threat-focused features, unified management, and advanced protection against threats.

The Team

Customer Experience Organization seeks a Designated Service Manager with expertise in Security Technology to join a cross functional team and take a leadership role in delivering technical onboarding & adoption services and provide proactive life-cycle support.

Role & Responsibilities

In this role, you will be responsible for providing technical assistance to customers & partners and help them overcome technical barriers that they might experience as they deploy and use our products.

The Designated Service Manager (DSM) has the skills of a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures and resolves a wide range of issues in imaginative as well as practical ways. These issues often include product bugs, DNS issues, network configurations problems, and assistance with complex product configurations, performance tuning and optimization, troubleshooting delivery/connectivity issues and training the customer on unfamiliar features.

Core Deliverables

• Configuration Review and Optimization

• Deployment/Implementation Planning, Readiness and Assistance

• Migration and Upgrade Assistance

• Feature and Use Case Adoption

• Integration and Change Management Assistance

• Health Check and Progress Reviews

• Best Practice Consultation

• Incident Management and Escalation Support

If you are interested in more details and are qualified please respond

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.