Front Desk CoordinatorReq #:0000152032

Category:Clerical / Administrative Support

Status:Full-Time

Shift:Day

Facility:RWJ New Brunswick

Department:Plum St. Imaging

Location:

Main Hospital - New Brunswick, One Robert Wood Johnson Place, New Brunswick, NJ 08901

Job Overview:

The Coordinator is responsible for maintaining administrative, scheduling, and patient access responsibilities for the department. The Coordinator manages the clinical and patient scheduling of appointments and procedures. Obtains pre-certifications and verifies insurance for patients. Communicates to patient and clinical staff in a professional and courteous manner via phone, email, in-person, etc. Assists the clinical staff in administrative functions.

Qualifications:

Required:

• High School diploma or equivalent

• Minimum of 3 years in a healthcare setting

Scheduling Requirements:

• Day Shift

• Rotating weekend and holiday schedule

• Full-Time

Essential Functions:

• Greets and welcomes patients as they arrive at the imaging center

• Conducts patient intake by checking IDs, ensures patient safety, and takes a medical history verbally, via medical chart and assessment of patient

• Determines and accommodates patient s age-based care needs and provides appropriate age-based patient/family education related to procedure

• Schedules appointments and manages the appointment calendar

• Answers phone calls and responds to patient inquiries

• Processes and verifies insurance information

• Maintains patient records and ensures they are accurate and up to date

• Assists with administrative tasks such as filing, faxing, and scanning documents

• Communicates with all members of the health care team, patients, and families

• Utilizes therapeutic communication skills with patients and family members

• Reports data collected and observed to RN immediately

• Observes patient confidentiality

• Completes special projects of the Director or other department supervisors/managers in a professional manner

• Follow HIPAA guidelines to ensure patient privacy and confidentiality

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)

• Medical and Prescription Drug Insurance

• Dental and Vision Insurance

• Retirement Plans

• Short & Long Term Disability

• Life & Accidental Death Insurance

• Tuition Reimbursement

• Health Care/Dependent Care Flexible Spending Accounts

• Wellness Programs

• Voluntary Benefits (e.g., Pet Insurance)

• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

RWJBarnabas Health is an Equal Opportunity Employer