Job Information
BUNZL Customer Service Representative in St. Louis, Missouri
Description
- The Customer Service Representative will provide vital support for multiple National Account customers. Customer Service reps will interact daily with the multiple National Account Customers, Bunzl branches, and the corporate office. The agent is expected to answer incoming calls with the highest level of quality service and the lowest error rates. The agent will handle customer inquiries, questions regarding products, and relay related information regarding their transaction. Customer Service agent will also handle Customer Service emails for multiple customers in an efficient, detailed and time sensitive manner. The person in this role will make an important contribution to customer satisfaction by providing prompt, efficient, and courteous service.
Responsibilities:
Comply with company policies, procedures, and standards of ethics and integrity
Represent company image to customers and associates contacting the department
Serve as a primary point of contact and provides resolution for escalated merchandise questions
Responsible for back-end order tracking
Ability to answer product questions utilizing the online catalog
Ability to support the customer’s needs via telephone, email, and instant messaging.
Execute timely maintenance of key sources and systematic files to ensure efficient order processing and optimal customer service
Process, input and update customer orders
Document outcomes and resolution steps taken in the tracking system
Work collaboratively with teammates to solve or prevent Customer related issues
Listen to the Customers concerns and works to discover the root cause
Maintaining a high level of positive Customer Service expectations
Requirements:
High School diploma or GED required
3+ months customer service experience
Prior call center experience is strongly preferred
Ability to handle high call volume and work under pressure
Strong interpersonal skills
Excellent conflict resolution skills
Strong computer skills and ability to learn new computer programs
Must be proficient with Word, Excel, and Outlook
Excellent listening and communication (written and verbal) are vital
Ability to thrive in a fast-paced, multi-tasking environment while maintaining a customer focused mindset is key
Must be able to adapt quickly to accommodate multiple customers during the day
Good time management and the ability to prioritize is vital
So, what are you waiting for? A new career awaits you with endless opportunities.
Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.
Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.
Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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